Important Notice: At Godrop, your privacy and safety are our top priorities. This policy explains how we collect, use, and protect your personal information when you use our bike taxi, delivery, and transportation services.
1. Introduction
Welcome to Godrop, India's leading bike taxi and delivery service platform. This Privacy Policy governs the collection, use, and disclosure of your personal information when you use our mobile application, website, and related services.
By using Godrop services, you consent to the practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal data.
2. Information We Collect
2.1 Registration & Profile Information
When you create a Godrop account, we collect:
- Personal Details: Full name, phone number, email address
- Profile Information: Profile photo (optional), gender, age verification
- Contact Information: Emergency contact details for safety features
- Payment Details: Saved payment methods, UPI IDs, wallet balances
2.2 Ride & Delivery Information
When you book rides or deliveries:
- Location Data: Real-time GPS location during rides, pickup/drop addresses
- Trip Details: Ride history, routes taken, fare information, driver details
- Delivery Information: Package details, recipient information, delivery proof
- Communication Data: Call recordings, chat logs with drivers/partners
2.3 Device & Technical Information
We automatically collect:
- Device Information: Device model, operating system, unique device identifiers
- App Usage: Features used, session duration, crash reports
- Network Information: IP address, mobile network, Wi-Fi connection details
- Permissions: Camera, location, contacts (only with your consent)
3. How We Use Your Information
Your information helps us provide and improve our services:
| Purpose |
Description |
Services Involved |
| Service Provision |
Matching you with drivers, calculating fares, processing payments |
Bike Taxi Delivery |
| Safety & Security |
Real-time ride tracking, emergency features, driver verification |
All Services |
| Customer Support |
Resolving issues, handling complaints, improving service quality |
All Services |
| Service Improvement |
Analyzing usage patterns, optimizing routes, enhancing features |
All Services |
| Marketing & Promotions |
Sending ride credits, special offers, service updates (opt-in) |
All Services |
| Legal Compliance |
Meeting regulatory requirements, law enforcement cooperation |
All Services |
Location Data: We collect precise location data only when the app is running in the foreground or background during active rides/deliveries. You can control location permissions through your device settings.
4. Safety Features & Data Usage
Godrop implements several safety features that require specific data:
- SOS Emergency: Shares your live location and trip details with emergency contacts
- Ride Sharing: Allows you to share ride details with friends/family
- Driver Verification: Background checks, license validation, and ongoing monitoring
- Real-time Tracking: Continuous GPS tracking during active trips
- Audio Recording: Optional in-ride audio recording for safety (with consent)
5. Data Sharing & Third Parties
We share your information only in specific circumstances:
5.1 With Service Providers
- Payment Processors: Razorpay, Stripe, etc. for secure transactions
- Cloud Services: AWS, Google Cloud for data storage
- Analytics Providers: Google Analytics for usage analysis
- Communication Services: Twilio for SMS/call services
5.2 With Other Users
- Drivers/Partners: Name, pickup location, contact number (masked)
- Recipients: Delivery updates, estimated arrival times
5.3 Legal Requirements
We may disclose information when required by law, to protect rights, or ensure safety.
6. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations:
- Account Information: Until account deletion request
- Trip History: 3 years for dispute resolution and analytics
- Payment Records: 7 years for tax and compliance purposes
- Location Data: 30 days for operational purposes
7. Your Rights & Choices
You have control over your data:
- Access & Download: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request account and data deletion (subject to legal holds)
- Opt-Out: Unsubscribe from marketing communications
- Permissions: Control app permissions through device settings
- Data Portability: Request data transfer to another service
8. Security Measures
We implement industry-standard security measures:
- Encryption: End-to-end encryption for sensitive data
- Access Control: Role-based access to user data
- Regular Audits: Security assessments and penetration testing
- Secure Payments: PCI-DSS compliant payment processing
- Employee Training: Regular privacy and security training
9. Children's Privacy
Godrop services are intended for users aged 18 and above. Users under 18 must have parental consent. We do not knowingly collect data from children under 13.
10. Policy Updates
We may update this policy periodically. Significant changes will be notified through:
- In-app notifications
- Email to registered users
- Updated date on this page
Continued use of services after changes constitutes acceptance of the updated policy.
11. Contact Information
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